UCA Mediation Services
- When consumers have exhausted known avenues of issue resolution, the Office of the Utilities Consumer Advocate (UCA) will investigate and attempt to resolve their concerns through mediation with utility companies.
- Since its inception, the UCA has assisted more than 11,108 Albertans.
- The top three issues include complaints regarding:
- Billing
- Retail contracts
- Customer service
UCA Information And Advice Services
- Information and advice are provided to help energy consumers make informed choices about how to purchase electricity and natural gas based on their individual circumstances.
- The majority of callers ask questions about which retailer provides regulated service in their area. Many callers ask about the competitive offers available and how to make a decision about an energy contract.
To contact us:
Phone
In Alberta, dial 310-4-UCA (310-4822)
Outside Alberta, dial (780) 644-5130Fax
780-644-5129
Toll-free access dial 310-0000 firstOffice of the Utilities Consumer Advocate
TD Tower
Suite 1701
10088 - 102 Ave.
Edmonton, AB.
T5J 2Z1UCAhelps@gov.ab.ca
Please provide your address and phone number in your e-mail.
